Director of Player Services

Huuuge Games — We’re a global, fast-moving hyper-growing free-to-play game developer & publisher on a mission to empower billions of people to play together.

Join Huuuge Games and get your ticket to take part in one of the greatest stories ever told in gaming. Team Huuuge is all about making truly social mobile games, and people who love games and dream about building experiences enjoyed by millions around the globe are who we are looking for.

What makes us special is our company culture. We worship everyday learning and playing together as a team of teams. People who are humble and hungry to learn are the ones Huuuge Games is looking for. Want to Play Together in Team Huuuge? Join us!

Director of Player Services
Location: Tel Aviv, Szczecin

Responsibilities:

  • hire and mentor a large team of customer support managers in charge of direct communication with players,

  • build effective communication and escalation processes for inbound stakeholders such as product and marketing teams,

  • create an effective communication strategy for your team, define goals, monitoring tools and measurement models,

  • be aware of live content in the game and its impact on the Customer Support team

Requirements:

  • bachelor’s degree in a relevant field,

  • english at mother tongue level,

  • 2+ years experience managing large customer service teams providing service to EN speaking customers (preferably in the gaming field),

  • great communication skills and strong attention to details,

  • experience working with customer service tools such as HelpShift,

  • ability to work in a dynamic environment and operate well under pressure,

  • experience working with remote teams is an advantage.


Send us your CV and become a part of Huuuge Games!

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Director of Player Services

Full time

Tel Aviv, Szczecin